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How FIRS unveiled new slogan, inaugurated Customer Service Optimization Committee

Adedeji (right) and another official at the event.

‘FIRS chairman said the new slogan, “Simplifying Tax, Maximising Revenue,” replaced the old one, “It Pays To Pay Your Tax.’’

By Valentine Amanze

The Federal Inland Revenue Service (FIRS) has unveiled a new slogan, and inaugurated Customer Service Optimisation Committee to promptly address enquiries by taxpayers. 

The revenue-collecting agency had, at its strategic management retreat earlier in the year, unveiled a customer-centric approach, which put taxpayers at the centre of all its operations.

The agency’s Executive Chairman, Zacch Adedeji, upon assumption of office last year, assured that FIRS would render improved services that would change the perception of the taxpayers and build trust in the agency.

At the unveiling on Friday, the FIRS chairman said that the new slogan, “Simplifying Tax, Maximising Revenue,” replaced the old one, “It Pays To Pay Your Tax.”

Adedeji, in a statement issued by Sikiru Akinola, the Technical Assistant (Media), explained that the new slogan was the winning entry from Mohammed Gidado, a staff of the agency, from one of its offices in Bauchi State.

Also read: Why Nigeria loses $4b yearly at ports, by FIRS

On Customer Service Optimisation Unit, the Adedeji disclosed that the committee was put in place to address the fundamental need for continuous improvement in the agency’s customer service practice.

His wors: “In today’s rapidly changing environment, maintaining high standards of customer service is essential to ensure taxpayer satisfaction and compliance.

“This committee will systematically review our current practices, identify areas for improvement, and implement changes that will streamline our processes and enhance overall service delivery.

“The committee will play a pivotal role in building and maintaining public trust in FIRS. By focusing on transparency, efficiency, and responsiveness, we can foster a positive relationship with taxpayers, encouraging voluntary compliance and strengthening the credibility of our institution.

“The committee’s efforts to benchmark against global best practices will ensure that FIRS remains a leader in tax administration both nationally and internationally.”

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